Document Management System Customer Support
As a leading electronic document management company, we pride ourselves on our customer support. The relationships between dopcument management and customer support is significant, and we try our hardest to answer any and all questions our customers may have. While our standard hours are from 8:00am to 8:00pm Eastern Time, we also monitor voice mail and e-mail 24 hours a day.
You can reach our technical support department in a number of ways.
If you have technical issues or need assistance with your application please choose the appropriate application below and create a help ticket. Your issue will be routed to a support manager that will respond immediately and coordinate assistance for you.
Please do not leave messages or send emails without creating a help ticket first. Our operations support system will immediately queue your issue and assign it for immediate help.
Document Management System Support: Contact Information
For DocuVantage OnDemand customers, please report issues here: DocuVantage OnDemand Support
For Document Advantage Corporation's OPTIX only customers, please report issues here: Issue Tracker
By phone, please call 863.326.6360 ext. 2