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DocuVantage FAQ

Answers To All Your Document Management Questions

Here are some questions most people want to know about DocuVantage OnDemand® and Electronic Document Management. If you don't see an answer to your question, feel free to contact us and we'd be happy to personally answer it for you.

What type of Document Management system do you provide?

What types of documents can be stored?

What types of scanners does DocuVantage OnDemand support?

Can DocuVantage OnDemand be web-enabled?

What types of businesses use DocuVantage OnDemand?

How is the DocuVantage OnDemand system priced?

How are your documents protected?

What is Redaction?

What are Annotations?

Are you PCI Compliant?

Is DocuVantage OnDemand HIPAA Compliant?

Tell Me About Your Infrastructure and Application Management Compliance

 


What type of Document Management system do you provide?

DocuVantage OnDemand® is a highly scalable, browser-based document management and business process automation platform that allows you to rapidly deploy solutions that unite legacy, paper-based, and pure digital information for a competitive advantage. DocuVantage OnDemand modules include Web Capture/Imaging, Text/OCRSearch, Workflow/Business Process Automation/Collaboration, Email/Fax Management and Records Management.

What types of documents can be stored?

Our document managment system caters to whatever kind of document you can imagine, including scanned images of paper documents, contractual documents, word-processing files, graphics files, marketing files, spreadsheets, PDF files, text files, photographs, customer service records, maintenance records, product development records, patents, patient records, engineering drawings, legal records, student transcripts, accounting records and material safety data sheets, to name only a few.

If a user has the appropriate security access, he or she can retrieve any file in a manner of seconds. And because we support a vast array of scanner types there is truly no limit to the types of documents that you can capture and store.

What type of scanners does DocuVantage OnDemand® support?

Fujitsu, Visioneer, Kodak and all TWAIN-compliant scanners.

Is DocuVantage OnDemand web-enabled?

Yes. Our software is browser-based and allows you to capture, search, archive and retrieve documents from anywhere in the world, using only a web browser.

What types of businesses use DocuVantage OnDemand?

Any type of business looking to improve business process automation: Nonprofits, NGO's, Credit Unions, Universities, School Districts, Government Agencies, Marketing and Advertising agencies, Engineering Firms, Manufacturing/Distribution, Healthcare Management, Medical Facilities, Real Estate and Property Management, Retail businesses, and Technology companies to name a few. The list is limitless. 

How is DocuVantage OnDemand priced?

The DocuVantage OnDemand application is delivered to our clients as a per user, monthly subscription service. Our solution does not require the customer to purchase servers, software or allocate IT resources to the management of the application- we do it all!

How are your documents protected?

Document Advantage Corporation understands that your mission-critical information must have the highest standards of quality, security and reliability. DocuVantage believes in data protection to the highest standards. That is why our electronic document management system, DocuVantage OnDemand®, resides in a secure, Tier IV data facility that specializes and serves customers who require world-class reliability and network diversity.

All data is located in Equinix facilities; the largest global network-neutral data center and Internet exchange services company in the world. With direct access to more than 300 networks, including all of the top global Tier I networks worldwide, Equinix has built the most reliable data centers in the industry and delivers greater than 99.9999% availability.

Equinix power systems have distributed redundancy to guarantee continuous operation. The system is N+1 redundant including each component within the parallel electrical systems.

Equinix customers include more than 300 different carriers and ISP's including the world's largest IP backbone networks. More than 1700 Global customers include Google, Sony, Microsoft, GE, IBM, AT&T, British Telecom, Adobe, Merrill Lynch, PayPal, and Yahoo!

For more information visit Equinix

What is Redaction?

Redaction is the process of hiding information on a document.  On paper, redaction is typically performed by blacking out the area that needs to be hidden.  In DocuVantage OnDemand, redaction appears as a blacked out area, however the system applies the “blackout” selectively.  This enables users with authority to view the entire document and enables users without the proper authority to view only selective areas.  For example, when a document is subpoenaed in a court case, information not specifically relevant to the case at hand is often redacted.  Medical records are often redacted when released to hide patient sensitive information that may include address, social security number, and medical condition.

What are Annotations?

Annotations are the highlighting and markup of documents designed to draw attention to specific items or note corrections needed. Annotation tools allow you to draw lines, rectangles, ellipses, and add text notes to documents.  Text annotations are often used to explain a drawn annotation or to show simple calculations.  Annotation tools can be used for any type of comment from drawing changes on scanned engineering drawings when they don’t have the original CAD files to indicating that an invoice was paid.

Are you PCI Compliant?

Yes, find out more here

Is DocuVantage OnDemand HIPAA Compliant?

While vendors and products cannot be certified HIPAA compliant because they are only one or more components of an entire system and process DocuVantage OnDemand helps our clients in meeting their compliance regulations due to the various security, auditing and privacy controls inherent within our system. DocuVantage becomes a vendor of the covered entity and signs the Business Associate Contracts for our clients stating we have the appropriate safeguards in place to protect our clients data.

  Tell Me About Your Infrastructure and Application Management Compliance

Our infrastructure within Equinix and our Application Operations Compliance includes:

  1. SSAE 16 Type II Attestation
  2. PCI Compliance
  3. HIPAA Business Associate
  4. U.S. Commerce Department Safe Harbor Certification

More Questions?

If you did not find the answers to your specific questions about our document management system or business process automation, please contact us or call our offices at 866.367.3467 ext.1 and a senior Document Advantage staff member will happily assist you.

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