Gartner predicts that by 2011, 25% of new software will be delivered as software as a service and by 2009, more than 50% of new business software vendors will claim a SAAS delivery model. It is acceptable for companies of all sizes, although the requirements for SAAS implementations could vary from security and regulatory compliance to integration to administrative control.

More than 60% SMBs see on-demand service as a way to cut cost and increase productivity. A small size company can get an immediate benefit of the offered software without investing in hardware and involving their IT stuff. More broad range of software can be used with lower cost of entry and less risky investment. Pay-as-you-go strategy is applied meaning most companies can subscribe for software as a service instead of making a huge capital investment.

From a document management perspective SAAS opens doors to many companies for a paperless environment, easy access via an Internet browser, faster work processes, security, reporting, administration, and many other improvements.