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April 16, 2005

AIIM Industry Study Reveals High User Satisfaction With ROI from Scanning and Imaging Technologies

Key Survey Findings:

Scanned Images are a Core Part of Critical Business Processes.
One of the major insights from the survey is the ubiquitous nature of scanning in core business processes. Even in processes with potential exposure-contract negotiation, handling of confidential information, dealing with government agencies, and responding to litigation-scanned documents play a critical role. For many organizations, this has simply evolved as the technology has matured, and has often occurred at the department level rather than enterprise-wide. Organizations are now thinking through the implications of this evolution, and are attempting to put more structure around the management of scanned images.

Scanning and Imaging Satisfaction is High.
Over three-quarters of those surveyed-and an even higher percentage for larger companies-report that the ROI of their capture implementations met or exceeded their expectations. The awareness of this success is not limited to the IT staff. Regardless of the primary function within the organization, there is a high degree of satisfaction with implementations of scanning and capture technologies.

Users Are Increasing Their Spending on Imaging and Scanning Technologies.
Significant numbers of users, of all organizational size, anticipate growth in their capture spending in 2005. Two trends bear greater examination. First, the number of users expecting to increase spending on multi-function peripheral devices-these are for the most part casual users of capture technologies, but represent a target audience with significant up-sell opportunities. The second trend is the expectation of increased spending on those elements of a capture solutions that "surround" the scanner itself-forms processing software, service and maintenance agreements, and outsourced services.

The Key Business Driver for Users is Efficiency.
In organizations of all sizes, the fundamental business driver for capture technologies is greater efficiency and process improvement. This is not to say that compliance concerns are unimportant-they are significant for mid-sized and large organizations-but successful solution providers cannot rely on compliance concerns alone to selling capture technologies.

For the complete article please visit http://www.aiim.org/article-pr.asp?ID=29587

Posted by DocuVantage on April 16, 2005 02:38 PM

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